Help Desk Analyst Jobs

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Help Desk Analyst Jobs

As a Help Desk Analyst, you will be the frontline support for technical issues, providing efficient solutions to end-users. This role requires strong problem-solving skills, patience, and excellent communication abilities. In a fast-paced IT environment, your expertise in troubleshooting software and hardware problems will be invaluable. The job market for Help Desk Analysts is growing steadily, offering good career progression opportunities. The yearly salary ranges from $40,000 to $60,000, and key skills to learn include ITIL, Active Directory, and remote support tools. Understanding living costs and maintaining a healthy work-life balance is essential for a successful career.

Not looking for help desk analyst roles? Jobr also lists openings for network administrator, systems analyst, it project manager, and it security specialist — all sourced directly from company career portals and updated daily.

Help Desk Analyst

MI, USOn-site1 day ago

Help Desk Analyst

MI, USOn-site1 day ago

Workplace Type: Onsite
Location: MI, US

IT Helpdesk / Technical Support

📍 Location: Dimondale, MI
🏢 Work Model: Hybrid – Onsite 2 days/week from Day 1
📅 Duration: 12 Months+
💼 Job Type: Contract
🎓 Education: Associate’s Degree in IT or related field

Job Summary:
We are looking for an experienced IT Helpdesk / Technical Support Consultant to provide technical support to end users, troubleshoot hardware/software issues, manage service requests, and resolve incidents efficiently.

Key Responsibilities:

Provide Tier 1 IT helpdesk and technical support via phone and email.
Log, categorize, prioritize, and track support tickets.
Troubleshoot hardware, software, workstation, and application issues.
Perform initial diagnosis and escalate issues when required.
Document resolutions and case details in the ticketing system.
Monitor open tickets and ensure timely resolution.
Install and maintain software and provide technical assistance to users.
Follow established IT support procedures and service-level standards.

Required Qualifications:

2–3+ years of Tier 1 IT Helpdesk experience.
2–3+ years of Service Administration experience.
2–3+ years of IT Troubleshooting experience.
Associate’s Degree in IT or a related field.
Strong customer service and communication skills.

Preferred:

IT certifications such as A+, Security+, Cisco, or SANS.
Experience supporting Motorola/radio-related technology.
Military experience in the radio/communications field.

Important:

Local candidates only – must reside within 60 miles of Lansing, MI at the time of submission.
In-person interview in Lansing, MI.
Hybrid role; remote-only candidates will not be considered.