To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
We are looking for a talented Customer Support Engineer based in our Dublin, Ireland location. Major Responsibilities include:
- Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site
- Representing the company to the customer and accountability for customer satisfaction with service
- Coordinating actions with customers to minimize downtime.
- Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
- Interface with technical support, headquarter engineering, and manufacturing engineering on maintenance procedures and equipment reliability
- Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site
- Representing the company to the customer and accountability for customer satisfaction with service
- Coordinating actions with customers to minimize downtime.
- Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
- Interface with technical support, headquarter engineering and manufacturing engineering on maintenance procedures and equipment reliability
Essential soft and technical skills:
- Bachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent
- Good practical skills in electronic, electrical, pneumatic, mechanical assembly
- Ability to read and work with engineering drawings, schematics, and technical manuals
- Excellent analytical problem-solving skills
- Good presentation and communication skills
- Availability to travel to other European sites on a limited basis
- Availability for training periods in USA /Asia
- Proficiency in MS office tools
- A valid driving license is required for the country you will be working in.
- Occasional domestic and international travel, including to the United States, may be required as part of this role
As part of the Customer Service Team, the successful candidate will be required to work a days shift pattern in support of a 7 day X 24-hour manufacturing environment. A shift cycle allowance will apply.
KLA offers a challenging and multinational environment at the forefront of high technology and a market highly competitive package.
Successful applicants will be formally trained at one of our award-winning training centers in the USA California, Singapore, or Taiwan.
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
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KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward. Visit us at: www.kla.com Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.
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