Senior Business Analyst, ServiceNow
Department: Delivery
Employment Type: Full Time
Workplace Type: Fully remote
Location: Remote
Description
We are seeking Senior Business Analyst, ServiceNow to join our growing team. This role is pivotal in aligning business objectives with the capabilities of the ServiceNow platform, ensuring solutions are strategically aligned and effectively implemented. The ideal candidate will have deep experience with ServiceNow, strong analytical skills, and the ability to work collaboratively across technical and business teams to drive impactful outcomes.
Key Responsibilities
- Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to ServiceNow implementations.
- Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable solutions.
- Act as a liaison between business users and technical teams, ensuring clear understanding of functionality and constraints.
- Support platform configuration and enhancement efforts across modules such as PSDS, ITSM, HRSD, ITAM, SECOPS, CSM, data modeling, forms, lists, workflows, and reporting.
- Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences.
- Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT).
- Ensure alignment with best practices and federal IT compliance standards.
- Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads.
Skills, Knowledge and Expertise
- Bachelor’s degree in Information Technology, Business, or related field.
- 5+ years of experience as a Business Analyst, experience with implementations in complex enterprise environments.
- Proven experience leading requirements gathering, stakeholder engagement, and backlog refinement across multiple modules
- Strong knowledge of Agile delivery methodologies; experience participating in and facilitating Agile ceremonies.
- Ability to create detailed user stories, process flows, data mappings, and functional specs aligned with development capabilities.
- Working knowledge of scripting (e.g., business rules, client scripts, UI policies) and data models; ability to partner effectively with developers and architects.
- Demonstrated ability to work independently and lead discussions with cross-functional teams, including clients, developers, and project managers.
- Experience supporting pre-sales, solution design, and roadmap planning is a plus.
- Familiarity with federal IT environments and compliance/security requirements preferred.
- Excellent written and verbal communication skills, with experience presenting to both technical and executive audiences.
- ITIL 4 Foundation certification.
- IIBA Entry Certificate in Business Analysis (ECBA)
- ServiceNow Certified System Administrator (CSA)
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
Equal Opportunity Employer Statement
AI & Interview Technology Disclosure
Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications.
During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
About Nüvitek
Nüvitek is a technology services firm and systems integrator focused on helping Government partners modernize, operate, and scale with confidence. We work at the intersection of mission, engineering, and execution. We do so by bringing clarity to complex technology challenges and delivering solutions that work in the real world. At our core, we’re engineers and problem-solvers. Our team brings decades of experience supporting Federal Government and commercial clients. We have a track record of delivering secure, reliable, and scalable IT solutions to our customers. We believe that with the right people and the right technology, even the most complex environments can become simpler, faster, and more resilient. Nüvitek supports mission-critical initiatives through 3 core capabilities: Mission Applications, AI-Driven Development, and Low-Code Accelerators. We design and deliver secure, scalable applications tailored to real mission needs, using AI-enabled development and automation to reduce delivery timelines and improve outcomes. By leveraging low-code platforms and in-house accelerators, we help our partners modernize legacy systems, streamline workflows, and deploy reliable solutions that meet federal standards and perform in production. We value partnership, accountability, and getting things done the right way. That means listening first, designing with intent, and delivering solutions that improve performance today while setting the foundation for what’s next. For those who join our team, Nüvitek offers the opportunity to work on meaningful problems, alongside experienced technologists, in an environment that values growth, ownership, and impact.
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