Technical Support Specialist

Job Description

• Troubleshoot, test, and repair electronic circuits and audio components
• Interpret schematic diagrams and other engineering drawings and documents
• Use test fixtures to test and troubleshoot circuits, components, and PCA boards
• Use soldering and other hands-on techniques to repair detailed components on PCA boards
• Provide technical support to field technicians performing diagnosis and repair of complex electronic systems, including by phone and email
• Support installation of audio systems by offering written and verbal instructions and guidance
• Compose written technical instructions
• Document test results, parts usage, etc.
• Identify and follow through on projects/needed products and services
• Collaborate with other members of the team, including Technical Support, Engineering, and Production departments

Qualifications

• Minimum of Associate’s degree or equivalent in Electronics/Electrical Technology or related field
• Ability to read electronic schematic diagrams
• Knowledge of laboratory test equipment including oscilloscopes, digital multimeters, signal generators
• Understanding of power supply circuits and circuit components
• Understanding of audio systems and digital/analog electronics
• Soldering experience for repair or installation of electronic components
• Customer relations and technical support skills, including excellent verbal and written communication via phone and email
• Collaborative team-oriented personality

Additional Information

Desired Qualifications and Skills

• Bachelors in Electronics/Electrical Technology or related field
• Experience with electronic musical instruments and design
• Experience using or setting up audio/sound systems, amplifiers, speakers, etc.
• Microsoft Office/365 experience

To be considered for this position, please attach your resume.