Parts Counterperson

Department: Parts

Employment Type: Full Time

Workplace Type: Onsite

Location: Madison

Description

Responsibilities

• Respond to customer parts or information requests quickly 
• Communicate with customer when a delay in response will occur and offer alternatives 
• Determining availability and price information and document as necessary
• Providing parts to customer from stock, procuring locally or creating a parts order as directed 
• Monitor the status of customer orders, advising in case of problems and notifying upon arrival
• Build relationships and provide quality customer service with a sense of urgency 
• Determine the availability and lead times of parts 
• Timely response in fielding a high volume of calls and in-person customers

Qualifications

• Must be at least 18 years old
• Parts experience, particularly in a truck or automotive dealership or aftermarket environment and Trade school education in Parts Operations or Transportation Technology are preferred 
• Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfaction
• Abide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conduct
• Demonstrated ability to take full responsibility for problems, issues, and performance in all circumstances
• Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance
• Understands the importance of placing the company's goals before their own. Must hold and maintain a broad perspective of the company to work towards shared common goals
• Must be a highly motivated individual who is willing to take initiative to achieve greater results beyond what is required