Start: Immediately
Location: London HQ (Liverpool St.)
Hybrid Working: (2-3 days in the office)
Salary: Competitive + Overtime & Benefits
About Kerv Connected Cloud
You’ll be part of the Network Security/Service Desk Operations team at Kerv Connected Cloud.
The Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale. It’s all about creating resilient foundations that keep businesses connected, supported and ready for what’s next.
All About You
We’re looking for a Level-1 Triage Network & Security Engineer to join our Service Desk Operations Team. This is an excellent opportunity for someone early in their career to gain hands-on experience across a range of technologies including Routing, SD-WAN, Firewalls, and Internet connectivity.
This is a hybrid role with 2 days in our London Office, occasional travel to Kerv sites may be required. We’re looking for someone who is customer-focused, professional, proactive, and self-motivated.
As a Level-1 Engineer, you’ll be the first point of contact for incoming support tickets, triaging incidents and escalating to the relevant technical teams. You’ll work closely with colleagues, customers, and third-party providers to maintain service excellence.
Your Part to Play
● Triage incoming service tickets related to network and security infrastructure
● Provide first-line support for incidents and service requests
● Escalate issues to the appropriate technical teams according to SLAs
● Communicate professionally with customers and third-party Internet Service Providers
● Contribute to implementation plans for change requests
● Create and maintain accurate and high-quality technical documentation
● Work flexible shifts as required to meet customer needs
Desired Technical Knowledge
● Basic understanding of networking concepts (Routing, Switching, TCP/IP, DNS, DHCP)
● Exposure to SD-WAN technologies
● Familiarity with Firewall policies, IPS/IDS, Web Filtering
● Routing protocols such as OSPF, BGP, MPLS
● Layer 2/3 Switching
● DDI technologies (DNS/DHCP/IP Address Management)
● Monitoring tools using SNMP or API integrations
● ITSM/ticketing platforms (ServiceNow)
● Basic familiarity with vendors such as:
- HP Aruba / SilverPeak
- Arista / VeloCloud
- Juniper Mist
- Fortinet
- Infoblox
- Cisco Meraki
- LogicMonitor
Note: Vendor training will be provided to close any gaps.
Skills & Attributes
● Methodical and structured approach to troubleshooting
● Ability to write clear and concise technical documentation
● Excellent written and verbal communication skills
● Strong time management and task prioritisation
● Passion for delivering excellent customer service
● Willingness to learn and grow in a fast-paced environment
What We Offer
● Private medical insurance
● Pension scheme
● 25 days annual leave
● Training and development opportunities
● Employee Assistance Programme
● Sick Pay and life assurance
● Supportive team culture focused on innovation and career growth
You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
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Kerv exists to use the power of technology for good: for our customers, our people, our communities and the planet. As a certified B Corp and a Great Place to Work, we believe technology is the enabler, but impact is how we judge success. With over 900 specialists and 1,600 technical certifications, we move beyond simple implementation to stay accountable for the entire lifecycle of a project, from initial strategy and delivery to adoption and continuous improvement. We bring together specialists across cloud, compliance, data, customer experience, business applications and AI, delivered by one partner with clear accountability. Complex challenges often span multiple domains. Kerv connects the right expertise, gives clear advice on trade-offs, and stays accountable from initial strategy through delivery, adoption and ongoing improvement. We work in partnership with our customers to ensure technology delivers the outcome it was intended to achieve, not simply a technical implementation. We measure ourselves by the outcomes we help deliver, not simply the work we complete. Powered by Global Partnerships Our work is strengthened by solid relationships with technology leaders, including Microsoft, Genesys, Verint, Juniper Networks, Nerdio, and VMware VeloCloud. These alliances allow us to combine deep engineering capability with proven global technology, ensuring every project can scale with confidence. Everything we do is shaped by purpose, powered by people and grounded in long term impact so organisations can grow with confidence and lead with integrity. If you’d like to explore more about who we are and the work we do, you can learn more on our website! And if you’re excited by our mission and want to be part of our next stage of growth, we’d love to meet you, explore opportunities on our careers page.
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