Service Technician - Concord Ontario
Posted about 1 month ago
OfficeOnsite52k - 58k CAD
Service Technician - Concord Ontario
Department: Blue Mantis
Employment Type: Contract / Temp
Workplace Type: Onsite
Location: Onsite
Description
Blue Mantis is looking for an Onsite technical position for a 3 month contract with in the Build/Configuration center, which has contracted Service Level Agreements (“SLAs”), customer specific requirements for technical and quality processes and procedures. The QCC Technician will report to the Manager – Build / Configuration Centre.
Key Responsibilities
Duties and responsibilities
Configuration of day-to-day orders on the build/configuration team to which they are assigned and customizing the hardware and software requirements while adhering to Blue Mantis and client expectations provided in the special instructions by order desk staff. General functions include:
Configuration of day-to-day orders on the build/configuration team to which they are assigned and customizing the hardware and software requirements while adhering to Blue Mantis and client expectations provided in the special instructions by order desk staff. General functions include:
- Interface with various internal contacts to facilitate the customized configuration and delivery of orders received from the order desk staff.
- Timely escalation to the manager of any technical or process related issues.
- Adherence to Blue Mantis quality system standards and process
- Proper use of Service Now to update ticket real time to ensure SLA metrics are accurate.
- Compliance to Blue Mantis standards regarding telephony, Email, dress code and overall work ethic.
- Remote setup of client device in accordance with specific documented process.
Skills, Knowledge and Expertise
Qualifications
- The ability to perform under pressure while maintaining client standards.
- Ability to communicate effectively with co-workers and management.
- Micro computer hardware configuration / testing
- Good communication and the ability to follow technical documentation while applying technical problem solving skills.
- Good team player, with the ability to be flexible and quickly comprehend new technical and quality process related training.
- Computer hardware experience.
- Working knowledge of Microsoft products.
- Ability to learn new technical procedures and adhere to exact direction / quality verification.
- Ability to work and manage in a fast-paced environment.
Hourly Rate Range: $25.00 to $28.00
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.
About Blue Mantis
Blue Mantis is a security-first, IT solutions and services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,500 leading mid-market and enterprise organizations in a multitude of vertical industries.
561IT Services and IT ConsultingPortsmouth, NH2 International Drive, Suite 260, Portsmouth, NH 03801, USCloud Services, Advanced Virtualization, IT Transformation Services, End User Computing, Managed IT Services, Storage, Backup, DR, Application Development & Integration, Networking , Software-Defined Solutions, Hybrid Cloud Migrations, Hybrid Cloud Operations, DevOps, BI & Analytics, ITaaS, Modern Workspace, Application Performance Management, Private Cloud Infrastructure, Cybersecurity, Cloud Cost Optimization, Cloud Consumption Advisory Services, Security & Risk Management, Digital Transformation, Digital Operations, and Security as a Service
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