Together with the IT department you will oversee our IT landscape, partnering with our Application Manager, the Managed Services Provider (MSP), suppliers and operational teams to deliver a secure, scalable and seamless technology experience.
Zoku provides a home for business travelers who want to live in a city for between a few days and a few months. We're a new type of hotel offering a relaxed place to live, co-work and socialize across Europe. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.
TELL ME MORE
As our IT Coordinator, you are responsible for shaping and executing technology plans, IT policies, and standards that support Zoku's long-term objectives. Using performance metrics and service insights, you drive continuous improvement across our technology landscape while ensuring effective IT governance, security controls, and compliance with relevant requirements.
You own the IT roadmap, budget, and software licence landscape, balancing cost-efficiency, business value, and continuous technology enhancement. Rather than running day-to-day IT support, you make sure our guest and operations experience the best IT environment by managing the relationship and performance of our managed service provider (MSP) and technology partners, ensuring technology solutions effectively support the business.
In addition, you lead the selection, implementation, and optimization of digital tools, ensuring our technology investments remain scalable, future-ready, and aligned with Zoku's growth ambitions.
WHAT WILL YOU DO?
No day looks the same as an IT Coordinator at ZOKU… but here's a glimpse of what you can expect:
Act as the primary IT partner for the business, translating business needs into clear priorities and requirements for our Managed Service Provider.
Own and govern the relationship with our Managed Service Provider, including contracts, SLAs, escalations, service reviews and continuous improvement initiatives.
Take ownership of the Microsoft 365 ecosystem, ensuring security, scalability and successful adoption across all Zoku properties.
Define IT standards, policies and requirements while ensuring delivery and execution through external partners.
Drive Zoku's IT roadmap and technology strategy, ensuring alignment with business objectives and future growth.
Strengthen Zoku's IT security posture, including governance, risk management and compliance.
Conduct annual on-site IT audits across all properties and oversee follow-up actions.
WHAT'S IN IT FOR YOU?
A salary between 3.800 and €4600,= gross monthly depending on your relevant experience and know-how.
Cool benefits like discounts, friends & family rates at all Zoku locations and plenty of reasons to visit our hotels.
A fun, international company with colleagues from across the globe to meet, learn and grow with.
Exciting on-the-job learning opportunities and fun events throughout the year to celebrate achievements and milestones.
A FEW MUST HAVES
At least 5 years of experience managing IT operations through external service providers or within a Managed Service Provider (MSP) environment.
Proven experience governing vendor relationships, contracts, SLAs and service performance.
Strong hands-on knowledge of Microsoft 365, Entra ID, Intune and endpoint management.
Experience translating business requirements into technical solutions and holding suppliers accountable for delivery.
Solid understanding of IT infrastructure, networking and cybersecurity principles.
Experience leading projects, change initiatives and stakeholder management.
Microsoft and/or ITIL certifications are highly desirable.
Fluent in English, both written and spoken.
Willingness to travel across Europe.
WE LOVE PEOPLE WHO
Growth mind set to learn within the IT department.
Worked in a small or growing organisation.
Have experience with hospitality systems such as PMS and POS platforms.
Are natural communicators who thrive on collaboration, build meaningful relationships, and keep projects on track.
Sweat the details, because they know that's where the magic happens.
Stay adaptable in a fast-moving environment, keep their eyes on the goal, and confidently make decisions that create impact.
Have the courage to take initiative, embrace challenges, and try new things with a positive mindset.
Zoku provides a home for business travelers and remote workers who want to live and work in a city for a few days to a few months. We’re a new type of business hotel offering a relaxed place to live, cowork, and socialize – while wiring you into the local scene. Here's everything you need to know about us: THE END OF THE HOTEL ROOM Sleep, work, dine, repeat: all from your own private Zoku Loft. Bye-bye traditional hotel rooms. We did 150 interviews with our target audience and made 6 different prototypes to create the award-winning Zoku Loft: a spacious micro apartment designed for living comfortably and working efficiently. In a regular hotel room or studio apartment, the bed always dominates. In the Zoku Loft, the big kitchen table serves as a focal point, shifting the center of the space from the bed to the living room. Now you have a truly livable home to explore Paris and work abroad for as long as you want. ROOFTOP MEETING ROOMS & EVENT SPACES Say goodbye to boring conference rooms and dull events. Our rooftop meeting venue is designed to fuel connections, spark ideas, and drive productivity. All of our meeting rooms are flooded with natural light and have amazing views overlooking the city. On top of this, our friendly team of Sidekicks is on hand to help with whatever you may need, whether that’s providing delicious food and drinks from our on-site restaurant or helping you book an overnight stay in a Loft. Host a brainstorm session, networking event, presentation, or workshop, we can do it all! COWORKING & COMMUNITY Join a coworking community where everyone knows your name. Tons of natural light? Check! Inspiring spaces with friendly people? Double check! Discover our rooftop coworking spaces on the top floor of every Zoku. We offer Day Passes (with delicious lunch) and monthly coworking memberships. LOCATED IN LIVELY EUROPEAN CITIES Find us in some of Europe's most livable cities: Amsterdam, Copenhagen, Paris, Vienna, and more to come!
Key team members
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