Customer Success Associate

About the Role

Join the customer success team at a seed-stage AI recruiting SaaS company. You will help customers get value from a platform that combines recruiting technology with human expertise, supporting onboarding, product adoption, and ongoing customer relationships.

What You'll Do

• Build and maintain relationships with customers, responding to questions and resolving issues through email, phone, and chat.

• Onboard customers and new users, helping them understand product features and apply them to their recruiting workflows.

• Track customer information, engagement, and performance indicators using CRM and spreadsheet tools.

• Share customer feedback and recurring issues with internal teams to support better customer experiences.

• Identify opportunities to expand customer usage through relevant upsell and cross-sell conversations.

What We're Looking For

• At least one year of experience in customer success, account management, customer support, or another customer-facing role.

• Experience managing customer relationships, resolving issues, and onboarding users to a product or service.

• Familiarity with CRM or helpdesk tools such as Salesforce, HubSpot, Pipedrive, or Zendesk.

• Ability to learn product features quickly and explain their value clearly to customers.

• Experience tracking customer metrics or KPIs with data analysis or spreadsheet tools.

• Interest or experience in SaaS, subscription services, recruiting, or HR technology; a bachelor's degree or equivalent practical experience is welcome.

Compensation & Benefits

Compensation is $1,200 to $1,800 USD annually. Visa sponsorship is not available.

Location

This is a remote role based in San Francisco, California, United States.