NRI North America logo

IT Support Specialist

NRI North America·See all NRI North America jobs on Jobr

Posted 1 day ago

OfficeManorville, NYEN37k - 46k USD
NRI North America is looking for a qualified Computer Support Technician to join our professional services team that provides onsite support at school districts in Suffolk County.  This is a full-time opportunity that will be onsite 5 days per week and require travel between various sites throughout the day.
### Responsibilities
  • Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
  • Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
  • Set up and configure computers, peripherals, and software applications for new and existing users.
  • Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
  • Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
  • Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
  • Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
  • Work closely with other IT team members on projects, upgrades, and system improvements
    • ### Required Knowledge, Skills, and Abilities
  • Associate’s degree in information technology, Computer Science, or a related field.
  • 1-3 years of experience in IT support or a related role.
  • Strong understanding of computer systems, mobile devices, and other technology products.
  • Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
  • Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
  • Excellent communication and customer service skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work both independently and collaboratively in a team environment.
  • Industry certifications such as CompTIA A+, ITIL, etc.
    • ### Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture!
  • You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
  • You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
  • You’ll work with large, sophisticated, and progressive clients throughout North America
  • We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.

    • Notices

     
    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
     
    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
     
    NRI North America will accept applications on an ongoing basis.
     
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
     
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].

    About NRI North America

    In North America, NRI is a business and technology solutions consultancy. Guiding our clients from insight to execution, we design and deliver solutions that fuel growth, grow profitability, and deliver innovation with impact. When you partner with NRI, you gain more than hands-on collaboration from our North American team—you connect to a global network of cross-functional experts working to keep you ahead of change. We strategize and advise, build and transform, and protect and manage the critical systems and strategies that power modern business. From optimizing operations to driving seamless digital adoption, our solutions don’t just solve problems—they create lasting momentum.

    370IT Services and IT ConsultingNew York, NY810 7th Avenue, New York, NY 10019, USAI, Cybersecurity, Managed Services, Cloud, Hybrid Infrastructure, Modern Workplace, Data Analytics, Datacenter Modernization, Strategy and Roadmap, Adoption and Change Managment, Microsoft, Cisco, Manufacturing, Education, Healthcare, Casino and Hospitality, Government, Finance, IT Platform Services, BPO, ITO, Research, Software Development, GRC, and Consultation and Business Solutions
    Apply smarter with Jobr

    Jobr aggregates jobs directly from company career portals — no middlemen. Our team applies on your behalf with AI-tailored resumes, reviewed by a human before submission.

    Direct from company career pages
    AI-personalised cover letters
    Human review before every submit
    Application tracking & follow-ups
    NRI North America logo
    NRI North America
    View company page
    WebsiteLinkedInTwitter

    Similar IT Support Specialist jobs8

    See all IT Support Specialist jobs on Jobr