Network Technician Level I

• Primary focus on new users onboarding and offboarding.
• Respond and complete help desk assignments. Resolve issues in line with Knight’s Companies I.T. standard operating procedures.
• Install, configure, troubleshoot, repair, and maintain PCs, switches, routers, firewalls, wireless access points, printers, cameras, and other company equipment.
• Expediently answer user calls, diagnose issues, respond quickly, and complete the service loop.
• Respond to network alerts and service interruptions immediately.
• Assist upper-level technicians with large scale deployments, upgrades, and updates of Knight’s Companies various systems and software.
• Network cabling, wireless networking, and security (including cameras and building access) maintenance, repair, & installation.
• Weekly updates and maintenance as assigned.
• Participate in research, testing, design, and implementation of new technologies.
• Monitor user PCs and endpoints, perform updates and install vendor issued patches.
• Monitor user adherence to company equipment usage policies.
• Document resolution steps, progress, notes, testing, status and time on all help desk tickets.
• Consult I.T. Director about any permission level, access level, facilities access, or purchase requests.
• Assist on new projects, acquisitions, cabling, & equipment installations.
• Travel to various company locations for on-site installations and hands-on troubleshooting, sometimes requiring extended stay of up to 1 week.

• Associate degree in Computer Science, Information Technology, or an equivalent combination of education and experience.
• Minimum of 1–3 years of related professional experience.
• Strong analytical and problem-solving skills; ability to address practical issues and interpret various forms of instructions (written, oral, diagrammatic, or schedule-based).
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Proficient in preparing routine reports, documentation, and correspondence; capable of communicating effectively with employees and customers at all levels.
• Experience providing logistical communication and technical support.
• Working knowledge of onboard systems such as Trimble, Command Alkon, Keep Truckin Electronic Logs, and SmartDrive Camera Systems (preferred).
• Excellent interpersonal and customer service skills.
• Familiarity with serial communications and embedded operating systems in a production environment.
• Familiarity with electro-pneumatic devices, operating controls, and their application in production settings.’
• General knowledge of electronic and electrical systems, components, and wiring.
• Proficiency with PC hardware, Windows OS, and computer networks.
• Highly organized self-starter with strong time management and independent judgment skills.
• Ability to communicate effectively across all organizational levels.
• Valid South Carolina driver’s license with a clean driving record.
• Willingness and ability to work overtime as needed.

What We Offer:

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Company-Paid Life Insurance
• Voluntary insurance programs including Life, Critical Illness, Hospitalization, Accident and Pet Insurance.

Interested in opportunities in other Knight’s Companies locations?

We’re hiring across our other markets:

• Lowcountry: Charleston/Jedburg/St. George/Moncks Corner
• Midlands: Columbia/Lexington/Irmo/Blythewood/Lugoff/Sumter
• South: Aiken/Hampton/Beaufort/Okatie/Richmond Hill/Savannah

Visit our careers page to explore all openings: www.knightscompanies.com

EOE