Immuta is the Data Authorization Company, helping the world’s largest organizations control who, and what, can access their data.
The way enterprises access data is fundamentally changing. Organizations are racing to put data to work across analytics and AI, while AI copilots and agents are emerging as an entirely new class of data consumer. Traditional approaches built around tickets, static permissions, and manual approvals were not designed for this speed, scale, or complexity.
Immuta provides the authorization layer for modern data and AI. Our platform enables organizations to provision governed access to data by policy, by request, and dynamically for AI agents, so people and AI can access the data they need while enterprises maintain security, compliance, and control.
For Chief Data Officers, that means making enterprise data dramatically easier to access and use without giving up governance. For AI leaders, it means giving AI agents secure, governed access to enterprise data so they can move from experimentation into production.
Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide.
- Our technology ecosystem includes Snowflake, Databricks, AWS, Microsoft Azure, Google Cloud, Okta, ServiceNow, Teradata, Alation, Atlan, and Starburst — connecting Immuta to the data, cloud, identity, and enterprise platforms powering modern data and AI environments.
- Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and Built In as one of the best workplaces, and by Fast Company as one of the world’s most innovative companies.
- Immuta has raised $263 million from investors including NightDragon, Snowflake, Databricks, ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.
- We operate as a hybrid workplace with offices in Boston, MA; Columbus, OH; and College Park, MD.
Immuta’s Customer Success team helps customers realize measurable value from Immuta’s Data Authorization Platform, enabling them to provision governed access to data safely and at scale. We partner closely with customers and internal teams to drive adoption, strengthen outcomes, and build long-term relationships that support retention and growth.
Across EMEA, the team works with organizations operating in complex, multi-country environments. We bring together customer empathy, technical fluency, and regional awareness to help customers navigate data governance, privacy, security, and data residency requirements while advancing their business goals.
### ABOUT THE ROLEAs a Senior Customer Success Manager for the EMEA region, you’ll serve as a trusted advisor to enterprise customers across the region. You’ll guide customers through onboarding, implementation, adoption, optimization, and renewal, helping them achieve measurable business outcomes with Immuta’s Data Authorization Platform.
You’ll partner with technical stakeholders, business leaders, and executives to define success plans, demonstrate value, manage risks, and identify opportunities to expand the customer relationship. This is a high-impact role for a customer-focused professional who combines strategic relationship management with enough technical depth to engage in complex data and cloud environments.
This is a full-time, remote role for candidates located in the greater London, UK area. The role reports to the VP of Customer Success. Travel may be required according to the needs of the business.
- 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
- Stock Options
- Paid parental leave (Both Maternity and Paternity)
- Unlimited Paid time off (U.S. based positions)
- Learning and Development Resources
About Immutable
Immuta is The Data Provisioning Company, helping organizations safely and intelligently deliver governed data access to every consumer, human or AI. Since 2015, we’ve helped Fortune 500 companies and government agencies automate data provisioning at enterprise scale. As data demand surges and AI adoption accelerates, manual ticketing systems can’t keep up. Immuta removes these bottlenecks by automating the entire access lifecycle, from policy enforcement to request handling, delivery, audit, and recertification. What Immuta Does - Automates data provisioning by policy (birthright) and by request (governed self-service). - Writes policies once, enforces everywhere with native integrations across warehouses, storage, BI, and catalogs. - Delivers secure access in minutes, not months while maintaining continuous compliance. - Supports humans and AI agents that need governed data at machine speed. How We Help - Faster time-to-data: Reduce access delays from weeks to minutes with automated approvals and birthright access. - Less manual governance: Eliminate repetitive policy work and ticket triage for IT, stewards, and data owners. - Continuous compliance: Unified audit + automated recertification keep access accurate over time. - AI-ready provisioning: Governed access for LLMs, agents, and machine-driven workflows. Core Provisioning Workflows - Policy Authoring: Write once, enforce everywhere. Go from weeks of engineering to minutes. - Data Identification & Classification: Auto-detect and tag sensitive data to drive decisions. - Access Request Management: Governed self-service with automated approvals. - Behavior Monitoring: Detect unusual or risky access patterns in real time. - Unified Audit: See who accessed what, when, and why, in minutes, not days. The Outcome Organizations unlock data faster, reduce risk, and scale AI safely, with governed access delivered at the speed of need.
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