Robotic Automation Engineer I (West Coast)

POSITION OVERVIEW

HighRes is seeking a Robotic Automation Engineer I to join our Automation Engineering team, based on the West Coast. Reporting to a Lead Automation Engineer at our Beverly, Massachusetts headquarters, this role is built for an automation professional who has established a foundation in laboratory automation and is ready to take on greater technical ownership.

This is a field-based role focused on customers across the West Coast. You will own deployments end to end: robots, instruments, and CellarioScheduler brought together into a system a lab will run its science on, and signed off with your name on it. You will do that independently on standard systems, and alongside senior engineers on complex ones, where multiple robots, higher device counts, and more demanding instrumentation raise the difficulty of the integration. Your work will be primarily concentrated in the territory, with assignments outside the region when the business calls for it and regular travel to Beverly for training, build support, and time with the wider team.

Because this role operates in the field, it calls for someone who is effective working independently and knows when to pull in senior support. You will work with cutting-edge robotic platforms in some of the most advanced life science and pharmaceutical environments in the world.

RESPONSIBILITIES

Technical Delivery

• Take full ownership of commissioning standard systems, integrating robots, laboratory instruments, and CellarioScheduler into a platform the customer's lab runs its science on
• Modify and troubleshoot CellarioScheduler workflows on deployed systems, resolving integration issues between the scheduler, the robots, and third-party instruments, working from the end-to-end workflow defined by the Applications team
• Verify that hardware, software, and integration deliverables meet the agreed acceptance criteria
• Commission complex systems with guidance from senior engineers, where multiple robots, a larger device count, and more demanding instruments raise the difficulty of the integration
• Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) independently for standard systems, and with senior support for complex systems
• Configure and troubleshoot automation hardware and integrated devices through firmware operations and device-level diagnostics
• Interpret, integrate, and debug C# and Python code within HighRes automation systems
• Configure relational databases supporting laboratory scheduling applications using SQL
• Configure and operate a range of robotic platforms, including SCARA and articulated robotic arms, adapting to diverse hardware configurations across customer deployments
• Contribute to multi-system deployments alongside senior engineers, building exposure to highly complex environments
• Create and maintain technical documentation for deployed systems, configurations, and resolved issues

Customer Success

• Deliver standard and complex system training to customer teams, covering both hardware operation and software application, with minimal guidance
• Proactively manage customer relationships by addressing concerns and ensuring satisfaction throughout the project lifecycle
• Communicate project status, technical topics, and roadblocks clearly to customers and internal stakeholders
• Serve as a resource for teammates by sharing knowledge of tools, platforms, and processes