Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
Orient new hires with relevant IT processes
Effectively communicate to user community, IT team and relevant leadership
Regularly interface with local business leadership and IT Leadership to ensure proper alignment
Travel to related locations as needed to provide in-person support
Maintain adequate daily backups of local File Server
Maintain audio and video conferencing capabilities and technology
Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
Maintain desktop/laptops hardware and software according to VITAS standards
Coordinate all downtime and service impacting activities
Manage the process when requesting and/or fulfilling equipment orders
Assists in the coordination of office moves and office additions
Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
Maintain and produce inventory reporting of IT assets in ITSM tool
Provide backup support to other regions as needed, via telephone or on site.

QUALIFICATIONS

Two to four years of experience in an enterprise IT environment
Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
Ability to express complex technical concepts effectively, both verbally and in writing
Excellent analytical and organizational skills
Ability to work independently with limited supervision or collaboratively
Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
Ability to work well with people from different disciplines with varying degrees of technical experience
Ability to work on various assignments simultaneously
Strong interpersonal skills within all levels of the organization
Ability to navigate within automated systems and proficiency in Outlook, Word and Excel

EDUCATION

Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred
Certified in ITIL foundations is desirable.

SPECIAL INSTRUCTIONS TO CANDIDATES

Network Systems Engineer

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