Responsibilities
- Handle enquiries through phone, email and LiveChat, delivering high-quality, one-stop support to VIP customers in a professional and timely manner
- Address members’ benefit and claims enquiries effectively while maintaining service quality
- Maintain customer relationships through courtesy calls and proactive follow-up to enhance customer satisfaction
- Resolve and investigate complex enquiries and complaints in a responsive, customer-focused and solution-oriented manner, minimising potential impact on customer experience
- Work closely with internal stakeholders to resolve enquiries and provide timely updates to members and business partners
Requirements
- Bachelor’s degree or above
- Valid IA license (General Insurance), passing IIQE exam (Paper 1 and 2) or other relevant qualifications that fulfil the requirement of Licensed Insurance Intermediaries
- Minimum 1-2 years of experience in a customer service environment, preferably with exposure to life insurance, medical insurance or healthcare services industry
- Good knowledge of healthcare and medical insurance products, processes, and operations
- Good communication skills, professional telephone manner and sound complaint handling skills
- Strong sense of responsibility with high level of integrity and trust
- Excellent command of English, Mandarin and Cantonese
- Proficiency in Microsoft Office applications including Word, Excel and Chinese Word Processing
Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.
Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.
Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.
About Bupa
Established in 1947, Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 60 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. Bupa has businesses around the world, principally in Australia, the UK, Spain, Poland, Chile, Hong Kong SAR, India, Türkiye, Brazil, Mexico and New Zealand. We also have associate businesses in Saudi Arabia.
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